Streaming & Downloading

Byta is built for the simple streaming and downloading of audio files and streams. As such we want to make this process as easy for you as possible, unfortunately, though from time to time you may face some hurdles when trying to access your audio, if this is the case please read the information below. If, in the unlikely event that a problem persists, contact us via the message bubble at the bottom right of all pages.

Downloading

Can’t see links to download?

If the sender of your share allows downloading of their audio, you will need to visit Byta via a desktop computer to be able to access the download buttons.

The download button is inactive

Byta allows senders to set download limits and also set shares to stream only. If you can not click the download link then it means it is unavailable. If you wish to download the file, please contact the sender directly. 

The Download window appeared, but no files have started to download

Sometimes downloads can take a short while to begin. The window is just a notification to let you know that the download request has been processed. If you have waited, but still nothing has happened, please get in touch. 

Streaming

For the best streaming and downloading experience possible, please ensure your browser is set to accept cookies from byta.com and whitelist byta.com with all privacy and/or ad blocker plugins.

If, for some reason, you are experiencing issues, please follow these steps:

• Refresh the page. In most cases, issues are only temporary
• Clear your browser’s cache and cookies, then restart it
• Try a different browser (such as Firefox, or Chrome) to see if the issue is local to your browser

Safari Users

Apple purposely prevents websites and web apps from running when in Safari background tabs as a power-saving measure. As such, users should follow the steps below for the best performance.

Safari OSX

Keep Byta in a separate browser window instead of a tab.

Safari iOS

For continuous playback, keep the browser window in focus.

If you want to navigate to other apps, simply switch back to Safari if a track has ended, and the following track will play automatically.

In addition, you may wish to prevent sleep on your device. To do this, open Settings.app > Display & Brightness, and change the Auto-Lock setting to “Never”.

Most if not all issues are resolved by reviewing the information above.

In the unlikely event a problem persists, contact us via the red message bubble bottom right on non-account pages. Account-holders may click “Message Us” from the user menu bottom left.